Frequently Asked Questions
Everything you need to know about bringing French Provincial elegance to your home.
What is the typical delivery timeframe for furniture items?
Most in-stock items are dispatched within 2-3 business days. Delivery times vary by location, typically taking 5-10 business days for major metropolitan areas and slightly longer for regional locations.
Do you offer white-glove assembly services?
Yes, we offer premium assembly and room-of-choice delivery services for select postcodes. Please contact our customer service team prior to ordering to confirm availability and pricing for your area.
What is your return policy if I change my mind?
We want you to love your home. If you change your mind, we offer a 14-day return policy for most items in their original packaging. Please note that return shipping costs and a restocking fee may apply.
Are your wood products made from sustainable materials?
La Joie Living is committed to quality and sustainability. Many of our signature collections are crafted from solid reclaimed timber or FSC-certified oak and poplar wood to ensure longevity and environmental responsibility.
Can I see the furniture in person before purchasing?
We operate primarily as an online boutique to keep our prices competitive; however, we have a showroom in Melbourne where select collections are on display. Please check our 'Visit Us' page for current opening hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options including Afterpay and Zip Pay.